About the role
Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started.
Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences.
Redstone's purpose is "to empower our people and elevate communities." We achieve our purpose by embodying our core values:
- We Are Believers
- We Communicate Authentically with Care
- We Stay The Course
- We Drive Performance
CLASSIFICATION: Full-time, Non-Exempt, Benefits Eligible
COMPENSATION: $63,000 per year + ability to earn up to an additional 15% of salary in performance bonuses
POSITION SUMMARY: This role is laser-focused on driving leasing performance, occupancy, and resident retention for the community. The Community Director partners closely with the Community Manager on day-to-day operations and is a primary point of contact for current and prospective residents. This role is ideal for someone looking to grow into a Community Manager position and who thrives in a fast-paced, goal-oriented leasing environment.
KEY DUTIES & RESPONSIBILITIES:
Leasing & Occupancy:
- Own the leasing pipeline -- conduct tours, follow up with prospects, and convert leads to signed leases
- Monitor daily, weekly, and monthly leasing and occupancy KPIs; escalate concerns to the Community Manager
- Execute the community's pre-leasing and renewal strategies to hit occupancy and revenue goals each academic cycle
- Manage and execute the renewal outreach program, ensuring all current residents are contacted through the renewal process
- Conduct regular market surveys and shop comparable student housing communities in Eugene to stay current on pricing and promotions
- Implement leasing promotions, campaigns, and outreach programs in collaboration with the Community Manager
Resident Relations & Retention:
- Serve as a primary contact for resident needs, questions, and concerns -- responding promptly and professionally
- Build a positive, community-centered living environment that supports resident satisfaction and retention
- Plan and support resident events, programs, and communications (newsletters, social media, etc.) that drive engagement
- Review notice-to-vacate requests and identify root causes; proactively work to improve retention
- Build and maintain relationships with campus and community resources including University of Oregon housing offices, student organizations, and local businesses
Administrative & Operations:
- Process lease applications, execute lease agreements, and manage lease file accuracy in Entrata or designated property management software
- Collect rent, post payments, and assist with delinquency follow-up under the direction of the Community Manager
- Conduct move-in and move-out inspections and ensure accurate documentation
- Assist with preparation of weekly and monthly leasing reports submitted to Redstone
- Maintain office organization, ensure common areas are ready for tours, and uphold property appearance standards
- Support the Community Manager with special projects, marketing initiatives, and property reporting as needed
- Conduct all business in accordance with Fair Housing laws, company policies, and applicable Oregon landlord-tenant regulations
Team & Leadership:
- Collaborate with leasing staff, providing coaching and guidance on leasing best practices
- Step in to support overall property operations in the absence of the Community Manager
- Contribute to a high-performance, tea
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