Senior Integration Manager

Job title: Senior Integration Manager
Reports to: Senior Manager, Integration & POS Services

Department: Customer Success

Location: Alpharetta, GA or Remote

Grade: 17

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Senior Integration Manager, you will own the end-to-end onboarding, implementation, certification, and launch experience for SaaS, ISV, PayFac, Enterprise, and Platform partners integrating to Priority Commerce Engine, MXMerchant, Unified Commerce, and related APIs. You will serve as the technical leader responsible for accelerating partner time-to-market, improving developer experience, and ensuring successful production launches while leading a team of integration professionals.

Responsibilities: 

Technical Integration Leadership

• Own the end-to-end technical onboarding experience for SaaS, ISV, PayFac, Enterprise, and Platform partners. 

• Lead technical discovery sessions to understand partner architecture, transaction flows, payment workflows, and integration requirements. 

• Have a strong understanding of all internal API documentation and integration work flows.

• Translate business requirements into technical implementation plans. 

• Establish integration standards, launch readiness criteria, and certification processes.

Developer Support & Troubleshooting

• Review API requests, responses, logs, and error messages for completeness before they are sent to the API team.

• Perform first-level troubleshooting of REST API integrations, webhooks, tokenization, merchant boarding, and transaction processing workflows.

• Utilize tools such as Postman and log analysis tools to identify integration issues.

• Serve as the escalation point for complex API implementation issues.

• Maintain deep expertise in Priority Commerce Engine, MXMerchant APIs, Unified Commerce, tokenization, boarding, webhooks, and payment workflows. 

• Partner with Product and Engineering teams to improve API documentation and developer experience. 

• Develop implementation playbooks and best practices.

• Monitor the feedback loop between internal teams and developers to ensure project timelines are met.

• Assist in delivering go-live instructions and conducting final checks to ensure a smooth transition to production.

Launch & Relationship Management

• Manage implementation pipelines and partner launch schedules.

• Coordinate production launches and go-live activities.

• Act as a liaison between partners, Product, Engineering, Operations, and Support.

• Maintain a high-touch onboarding experience that accelerates partner time-to-market

• Identify risks and remove obstacles that impact launch timelines.