Senior Technical Program Manager, Engineering Operations

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

We are seeking an experienced Technical Program Manager of Engineering Operations to join our team. You will be responsible for overseeing and managing complex, multi-disciplinary projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Your proven track record in project management within robotics, automation, or related high-tech fields will be critical. You will utilize your strong technical expertise and excellent problem-solving skills to drive innovation and operational efficiency. Additionally, your ability to communicate effectively with cross-functional teams and senior management will ensure that projects enhance technological advancement and support sustainable business growth. 

What we do 

At Symbotic, our Engineering Operations team is at the forefront of technological integration and operational excellence. We oversee a vast array of complex projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Our mission is to streamline and enhance the efficiency of our engineering processes, ensuring robust delivery of innovative solutions that drive the future of automation and robotics. We lead with strategic oversight, ensuring that every project not only aligns with our technological ambitions but also supports our overarching business objectives. 

What you’ll do 

• Monitor and manage workload for large division within Symbotic engineering working daily with engineering leadership (CTO, SVP, VP). 

• Define, track and prioritize team sprints ensuring compliance of work tickets and development process; manage and report to leadership team KPIs and overall execution. 

• Oversee change management implementation for teams, quality of test execution and readiness for deployment to production. 

• Lead the post-production audit to validate system deliverable performance against technical requirements and production site metrics. 

• Coordinate with team on root-cause investigations and corrective action implementation for issues and problems incurred in production or that cause site downtime. 

• Work with team leads to drive issues to closure and coordinate adoption of new features and development updates. 

• Ensure all Jira tickets are prioritized, driven, and closed with clear actions, owners, and dates. Make the news not just report the news. 

• Identify technical issues that could affect the program success and help the team navigate them.  

• Facilitate cross-functional meetings and regularly communicate initiative status to teams and senior management.  

• Work closely with engineering managers and leads, product managers/owners, to ensure rapid execution and on time, high quality delivery for the system. 

• Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership with cross-functional teams.  

• Ensure rapid execution and on time, high quality delivery of complex programs.   

• Interact with and motivate talented engineering teams across multiple locations, harness their high energy to deliver high quality products. 

• Continuously challenge and improve our internal processes to find