Senior Partnerships Manager (LATAM)

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

What's the opportunity? 

We are seeking our first LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.

As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.

We currently operate in a hybrid working model and we are looking for a candidate based in our San Francisco office.

What will I be doing? 

• Manage Partner Relationship:
  
  • Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
  • Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
  • Collaborate with partners to identify new business opportunities and expand existing partnerships.
  • Negotiate, close, and manage partnership agreements that align with business goals.
• Market Expansion and Partner Acquisition:
  • Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives.
  • Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
  • Develop go-to-market strategies for new partner launches and promotions in the region.
• Performance Monitoring and Optimization:
  • Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
  • Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
  • Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
• Cross-Functional Collaboration:
  • Work with internal teams (Sales, Marketing, Product, etc.) to ensure alignment with partner needs and market demands.
  • Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
• Reporting and Analytics:
  • Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
  • Use data and insights to inform decision-making and adjust strategies to meet business goals.
  • Report on partner activities, trends, challenges, and successes within the LATAM region.
• Regional Expertise:
  • Stay current on trends, regulations, and industry best practices specific to the LATAM market.
  • Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
  • Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

What skills do I need? 

• 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
• Proven track record of driving revenue growth and building successful partnerships in LATAM.
• Experience in B2B and SaaS.
• Strong negotiation, communication, and interpersonal skills.
• Fluency in Spanish and/or Portuguese (both written and verbal); English proficiency required.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Analytical mindset with the ability to work with data and generate actionable insights.

Benefits 

We are a well-treated bunch, with aw