Business Applications SME – Commercial P&C AMS, Automation & Application Governance

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

 

JOB OVERVIEW:

We’re seeking a senior Business Applications Subject Matter Expert (SME) to serve as a cross-functional technology partner to business stakeholders and internal IT teams. This role is responsible for end-to-end oversight across a portfolio of business applications—anchored by Agency Management System (AMS) expertise in commercial P&C—while also driving process optimization, workflow automation, and platform change leadership. You’ll evaluate operational needs, recommend and guide technical solutions, and help ensure high-quality delivery through development, testing, implementation, documentation, and advanced support.

 

WORK LOCATION: Hybrid - 3 days a week at an EPIC office - view our list of locations here: https://www.epicbrokers.com/about/locations/

 

WHAT WE’RE LOOKING FOR:

• Experience working for an insurance agency or broker with a strong understanding of AMS systems, workflows, and scenarios typical in commercial property & casualty operations.
• Highly proficient in improving processes and efficiencies using AMS platforms; strong preference for candidates who have automated workflows and partnered across other business applications and AI-enabled tools.
• High attention to detail and the ability to learn and understand software systems quickly.
• Strong professional communication, problem-solving, and relationship-building skills; enjoys providing top-notch service in a fast-paced environment.
• Positive, outgoing disposition; team-oriented while also effective working independently.

 

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

• Applying subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance.
• Providing subject expertise and guidance to IT team members and the business.
• Facilitation of change management for respective platforms.
• Overseeing the development, testing, and implementation of technical solutions.
• Determining whether technical solutions meet defined requirements.
• Verifying technical reference information, including user guides, training manuals, and system requirements.
• Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
• Documenting processes and disseminating information to all relevant stakeholders.
• Providing level 3 to 4 advanced support to our internal and external teams.
• Providing mentorship and contributing specialized knowledge.
• Recommending technical solutions and determining requirements.
• Commitment to relevancy: As an SME, it is important to remain up to date on any changes in industry practices or protocols to maintain reputation and continue achieving workplace success. SMEs stay ahead of industry trends and advances by reading professional journals, furthering education, and networking with other professionals.

 

WHAT YOU’LL BRING:

• 10+ years of experience working in the relevant area of expertise.
• Advanced knowledge of business operations