SAP iXp Intern - Customer Engagement Advisory [Newtown Square, PA]

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

About the SAP Internship Experience Program

 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

 

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

 

What you’ll do

 

Position Title: SAP iXp Intern - Customer Engagement Advisory

 

Location: Newtown Square, PA

 

Expected Start Date: January 2026

 

Contract Duration: 6 months

 

Work Hours: 40 hours per week - Full-time

 

The Customer Engagement Advisory Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles. The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices.

 

EXPECTATIONS AND TASKS

Key tasks include, but are not limited to, the following:

• Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
• Filter requests for critical situations that require immediate action
• Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
• Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
• Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
• Actively contribute in the collection and management of metrics required by the CES leadership
• Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders

 

What you bring

 

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

 

Education: Bachelor’s Degree or equivalent in IT, Business or related field of study

 

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

 

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong writing and listening skills
• Strong communication skills
• Excellent attention to detail
• Knowledge in or ability to learn SAP products/systems (S/4 HANA, BTP, HXM, etc.)
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