Process Improvement Specialist, People

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

• Conduct comprehensive qualitative and quantitative analyses to identify opportunities for enhancing processes and business operations.
• Lead process improvement projects from inception to implementation, employing a structured approach including process discovery, data analysis, user interviews, and process mapping.
• Develop and propose actionable process improvements, overseeing technical implementation where necessary.
• Evaluate the impact of process changes using key performance indicators (KPIs) such as quality control, cost reduction, customer satisfaction, etc., providing regular reports to stakeholders.
• Ensure transparent communication and project status updates, delivering constructive feedback and comprehensive reporting on key objectives.
• Effectively manage change within owned projects, navigating stakeholder expectations and fostering a culture of continuous improvement.
• Foster close collaboration with cross-functional teams including the Project Management Office, Strategy and Planning, People Analytics, and Operations and Technology departments.

You Will

• Demonstrable experience in business operations and process improvement, with a focus on HR processes preferred.
• Proven expertise in change management, adept at navigating organizational transitions and mitigating resistance.
• Advanced proficiency in data analysis, utilizing analytical tools and methodologies to drive informed decision-making.
• Strong understanding of risk management principles, capable of identifying and mitigating potential risks throughout project lifecycles.
• Exceptional stakeholder management skills, with a track record of building productive relationships across diverse teams and levels of seniority.
• Solid experience in project management, with the ability to effectively prioritize tasks and manage competing deadlines.
• Familiarity with ticketing and information management systems, facilitating efficient project tracking and documentation.

You Have

• Minimum of 5 years of experience in roles encompassing Process Excellence, Reporting, or Business Analysis, preferably within HR functions.
• Proven experience in implementing scalable processes and managing multiple concurrent projects.
• Ability to thrive in a fast-paced environment, maintaining composure and focus amidst high volumes of activities.
• Collaborative mindset, with a natural inclination towards building partnerships across global teams.
• Strong initiative and goal-setting abilities, driven by a desire to achieve personal and professional growth.
• Demonstrated commitment to data-driven decision-making and a proactive approach to driving systemic change.
• Empathetic approach to problem-solving, with a genuine interest in understanding and addressing user needs.
• Exceptional organizational skills, capable of managing multiple projects through to successful delivery.
• Passion for standardization, scalability, and automation, coupled with a commitment to continuous improvement.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment