Spanish Bilingual Customer Support (ZR_23654_JOB)

This is a remote position.

Schedule:

• 40 hours/week
  

• Flexible during client's business hours 6:00 am - 8:00 pm 
  

• Client Timezone: Hawaii Standard Time
  
  
  

About the Role

We’re seeking a Spanish Bilingual Customer Support to join a forward-thinking accounting firm that’s redefining how financial services support Hawaii’s small business community. This isn’t your traditional accounting firm—we emphasize long-term partnerships, modern tools, and a people-first approach to customer service.

As the first point of contact for our clients, you’ll be essential in fostering strong relationships, resolving inquiries with care, and helping small businesses feel supported every step of the way. Your ability to communicate clearly in both English and Spanish will ensure all clients receive exceptional service, regardless of language preference.

Key Responsibilities

• Provide prompt, professional, and empathetic bilingual customer support via phone, email, and chat
  

• Assist English and Spanish-speaking clients with service-related questions, appointment scheduling, and general account support
  

• Troubleshoot and resolve client concerns or route them to the appropriate team
  

• Document all client communications accurately using our CRM system
  

• Support new client onboarding by guiding them through initial steps and documentation in both languages
  

• Maintain a deep understanding of our services to answer client questions effectively
  

• Collaborate with internal teams to improve customer support processes
  

• Handle administrative tasks and assist with follow-ups as needed
  

What We’re Looking For

• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
  

• 1–3 years of experience in customer service, preferably in accounting, financial services, or other professional settings
  

• Highly organized, detail-oriented, and responsive
  

• Tech-savvy and able to learn new tools quickly (e.g., CRM systems, communication platforms)
  

• A proactive, solutions-oriented team player with strong interpersonal skills
  

• Passionate about supporting small business owners and fostering strong client relationships
  

Preferred but Not Required

• Experience working with accounting or bookkeeping firms
  

• Familiarity with tools like HubSpot, Slack, Airtable, or scheduling platforms
  

• Knowledge of Hawaii’s local business environment or culture
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job