Jobs and Careers
ZI
Customer Service Representative
Ziply FiberSpokane Valley, United Statesfull_timeVerifiedPosted 1 Dec 2025
💰 $41,000/yr
About the role
Position Title: Customer Service Representative (CSR)
$16.66 - $20.50 hourly DOE
Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, quarterly performance bonus, training, career growth and education
reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building the internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary:
The Customer Service Representative will be responsible for creating an outstanding experience at every
interaction for both new and existing customers. The CSR uses superior product knowledge and has a
passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a
fast paced and energetic environment.
Essential Duties and Responsibilities:
• Learning company processes, services and products in order to answer customer questions.
• Creating customer accounts with products and services requested.
• Maintaining customer records by accurately updating account information.
ziplyfiber.2 com
• Helping to resolve product or service problems by clarifying the customer's complaint and
escalating as needed.
• Processing customer payments.
• Checking and responding to customer service voicemails.
• Troubleshoot service issues
• Apprise higher level technicians to potential service outages and client site issues
• Escalate serious complaints or issues that require Network or Infrastructure teams to intervene
• Serve as backup for Sales and Billing departments, input customer leads and process payments
• Contributing to team effort by accomplishing related tasks as needed.
Requirements
Qualifications: • High school diploma or equivalent, but more education is preferred. • Call center, customer service, or supervisory experience may be required. • Proficiency with technology, especially computers, software applications, and phone systems. • Exceptional verbal and written communication skills. • Strong understanding of company products, policies, and services. • Excellent problem-solving skills. • Ability to remain calm and courteous under pressure and navigate tense situations, especially during business hours. Knowledge, Skills and Abilities: • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Strong verbal and written communication, attention to detail, and organizational skills. • Ability to work within critical deadlines. • Ability to adjust to rapidly changing priorities and schedules. • Ability to provide excellent customer service. • Understanding of TCP/IP Protocol is preferred. Work Authorization: Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment and Additional Information: ziplyfiber.3 comApply for this role
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