Salesforce Administrator

Company Description

Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.

Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Job Description

Overview of Position

As a Salesforce Administrator at Scaled Agile, you will be a key member of a high-performing, Agile engineering team responsible for managing and enhancing our established Salesforce ecosystem. This includes the customer-facing SAFe Community built on Salesforce Experience Cloud, as well as core Salesforce services (Service Cloud, Sales Cloud, and Customer Community) and related Einstein AI features. Your responsibilities will focus on user management, system enhancements, data integrity, and security. You will provide user support, develop automated business processes, collaborate with teams for process improvement, and maintain documentation. Strong technical expertise in Salesforce administration and a proactive approach to optimizing business processes are essential.

What you’ll be doing:

• Configure and manage core Salesforce functionality (custom objects, advanced workflows, etc.), to align with business requirements and best practices.

• Maintain and improve business process best practices within a robust Salesforce environment.

• Apply sound data governance principles to ensure high data quality and implement scalable information architectures.

• Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.

• Maintain security best practices by managing user access, monitoring login and activity logs, deactivating users as needed, and auditing field/profile access and permissions.

• Perform data cleanup and manipulation using Data Loader or third-party applications.

• Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.

• Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.

• Provide technical support to application users and track issues through resolution.

• Stay up-to-date with Salesforce configurations, system capabilities, and release updates, assessing their impact on business operations.

• Reduce technical debt by optimizing workflows, triggers, alerts, automated emails, validation rules, objects, and user permissions.

• Support onboarding activities for new and existing employees, ensuring proper Salesforce training and adoption.

• Evaluate and drive the adoption of new technologies, processes, and procedures that enhance Salesforce efficiency.

• Support ongoing implementation and integration of Salesforce apps across different functions.

• Document system configurations, processes, and procedures for future reference and training purposes.

• Assist with special assignments and strategic initiatives as needed.

Qualifications

A successful candidate will have:

• 2+ years of Salesforce experience, including configuration and support of Sales Cloud, Service Cloud, and Salesforce Customer Community.

• Strong understanding of Salesforce administration, including user management, security settings, and data management.

• Hands-on experience with Salesforce Lightning.

• Expertise in Salesforce reports and dashboards for data-driven decision-making.

• Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.

• Knowledge of workflow automation tools such as Process Builder and Flow.

• Experience training and onboarding new Salesforce users.

• Strong ability to collaborate with stakeholders to implement new features via configuration, development, or technology evaluations.

• Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.

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