Product Analyst, Claims Analytics

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.  

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community. 

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.  

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares. 

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series. 

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility! 

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.  

Product Analyst, Claims Analytics 

Your challenge:  

As a Product Analyst, Claims Analytics, you will join our growing product team focused on the development of new features and products within the claims analytics product suite. You will be a universal translator; gathering, synthesizing, and articulating product requirements across a wide range of external (prospects, customers) and internal (sales, marketing, engineering) audiences. As a highly cross-functional position, you will be working alongside multiple product and engineers teams to ensure strategic alignment and delivery across teams. Your product will include the tools and technologies necessary for internal administrators to license and external customers to access, manage and configure their products. You will partner with our Customer Success team to create the most seamless onboarding experience. This role will be a key component of our software development lifecycle, participating in and leading Agile ceremonies. 

The Product Analyst, Claims Analytics at Definitive Healthcare: 

• Writes informative, succinct, and accessible ‘product requirement documents’ that align various teams (i.e sales, customer success, engineering, etc.) around a cohesive product vision.  
• Participates in daily scrum and weekly Agile ceremonies to keep product vision in sync with product and engineering operations. 
• Analyze large sets of claims data to derive actionable insights 
• Collaborate with the product, engineering, and customer success teams to develop and refine analytics-driven product features. 
• Work closely with the development team to implement analytics-driven product enhancements.  
• Present data findings in a clear and compelling manner to stakeholders 
• Performs QA of products while developing testing plans to socialize QA exercises. 
• Develops continuous understanding of the psychology, pain points, opportunities and use cases related to our end-users day-to-day workflows.  
• Partners with the Product Design team to bring the best possible user experience to our customers. 

Skills we’re looking for: 

• Must be results driven, customer focused, analytically savvy, and skilled at navigating ambiguity. 
• Strong analytical skills with experience in data analysis and visualization tools (e.g., SQL and Tableau) or be willing to learn 
• Familiarity with claims processing systems and claims data structures. 
• Experience working for or with the various verticals of the Healthcare industry, in particular Providers, Payers and Life Sciences.  
• Experience using JIRA, Confluence or relate