Principal Enterprise Change Management

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Is responsible for enabling business partners across the enterprise, including the Program Owners, to initiate change requests for all GRC (Governance Risk and Controls) Products in a consistent and timely manner. They will further track the change, perform in-depth impact analysis with appropriate stakeholders, and ensure that the system and/or process change requests for their GRC Products flow smoothly through the change process, based on the criticality of each change request. This role will also create, maintain change reporting to track the progress, efficiency, and benefits of the change framework and identify to further enhance the process and framework.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Run problem solving sessions to resolve blockers to effective change management.

• Supporting the Change Management Toolkit team to drive continuous improvement and transparency to end users

• Monitor the implementation of the Change Management Framework.

• Shepherding key initiatives through the Change Management process.

• Running forums for change process owners and users to introduce updates, collect feedback, and share best practices.

• Determining the proper level of change management for a given project and helping end users navigate the process.

• Maintaining Office Hours to answer questions.

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Accounting, Business Administration or Management, Finance, Information Technology, Engineering, Arts or related

• 8+ years of Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related

• In lieu of Education, 10+ years of Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job. 

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 10% of the time.

Bonus Points If You Have

• Masters Degree in Accounting, Finance, Information Technology, Business Administration or Management Preferred

• Lean, Six Sigma, Agile Certifications preferred

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Oct-23-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Of