Senior Customer Success Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge:

Workfront is Adobe’s enterprise work management solution that provides companies with a single system to support planning and execution to unlock organizational efficiency and drive exceptional experiences in a digital world.

We are hiring a Customer Success Manager to work with Workfront's most strategic customers. You will act as a trusted advisor to our customers to build positive relationships to promote the use of our products/solutions, and ultimately ensure they realize value from their investment.

Responsibilities Include:

• Accountable for customer’s Workfront adoption, overall health, and happiness - paving the way to full renewal
• Act as the primary point of contact throughout the customer’s Workfront lifecycle. Define and drive strategic success plans with clear results
• Network within accounts to build relationships high and wide to achieve successful execution of client's strategy and roadmap
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, supervise and evolve customer business goals
• Drive adoption by using data to provide insights and share standard methodologies to progress from baseline through the maturity curve
• Identify customer risk and work with extended Adobe team to build and carry out risk mitigation plans
• Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem

What You'll Need to Succeed:

• Bachelor’s Degree or equivalent work experience
• 5+ years meaningful work experience in a strategic customer success role
• Passion for driving customer success and measurable outcomes that guide customers to deliver business value
• Strong communication and interpersonal skills, with the ability to optimally navigate and mediate misalignment to cultivate joint partnerships with senior level customer contacts
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Outstanding organizational and presentation skills, both verbal and written
• Flexibility to travel (approximately 25%)

Preferred Qualification:

• Existing knowledge of software in digital marketing and/or digital media space
• Skilled at Program Management within large organizations, effectively inspiring change across groups by engaging key decision makers
• Proven experience with account planning & customer success plans

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth trajectory. We’re happy that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in. Check out these tips to help you prep for interviews. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your