Technical Program Manager-Shared Services

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The technical program manager for shared services acts as the champion for some of the most critical shared platforms for the City. The program manager coalesces the vision of OIT’s executives with the know-how and experience of OIT’s technical leaders to create a unified strategy and plans for assigned platforms, and then implements them through close collaboration with City IT and business process leaders.

This is a highly cross-functional role that will work with departments and teams across the organization, with the goal of making the city’s shared services easy to use and consume for department partners.  

Leading a small team, the technical program manager will

1. Think strategically about assigned platforms and empathetically about the users of them
2. Be an excellent and empathetic communicator
3. Work side by side with business program managers
4. Confidently champion the usage and integration of these platforms across the city through developing strategies and plans, roadmaps, relationships, presentations, and trainings
5. Have experience with implementing product management, Agile and SCRUM project management methodologies, and DevOps principles
6. Possess a big picture, complex systems perspective and seek to understand how products, projects, and systems connect and interact within a complex sociotechnical system
7. Comfortably and patiently support, listen to, and guide technical, business process, and executive staff through platform integration and ongoing development.
8. Solicit feedback and recommendations on all assigned products and platforms from across the organization
9. Spot potential problems and communicate with all parties on them before they become an issue (looking around corners)
10. Calmly handle competing priorities and adjust assigned work accordingly
11. Be a lifelong learner and be open to feedback and guidance.

This role reports to the Director of Software Engineering.

• Create, share, track, and update roadmaps and plans for assigned platforms based on technical input, OIT leadership vision, industry best practices, and the greatest benefit to the City
• Actively solicit and determine where the assigned platforms could and should be utilized by department partners
• Apply and improve processes and procedures for capturing enhancements and feature requests for assigned platforms, including use of a product backlog and prioritization of requests
• Develop processes and procedures for engagement with and governance of the e-payment platform
• Be the resident expert on your assigned platforms:
  • Proactively research assigned platforms, including advances and competitor solutions
  • Collaborate with clients and end-users to