Store Lead (Store Manager) - Vista, California 92084

COMPENSATION
Starting at $22.00 per hour + tips
FLSA Status: Hourly/Nonexempt/Full-Time
Location: Vista, California 92084 

THE WAY WE LIVE

We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

Position Overview

As the Store Lead, you are self-driven and capable of thriving in a fast-paced environment, while consistently demonstrating servant leadership toward all team members. Your primary responsibility is to cultivate a positive atmosphere that offers fast, efficient, and friendly service. You will facilitate training, customer service, product knowledge, and education, promote safe work practices, and uphold Black Rock Coffee Bar's values, policies, and procedures. Store Leads oversee daily operations and lead by example, setting the tone for the success of each team member and location.

Services and Duties 

As the Store Lead, you are responsible for ensuring day-to-day success across your location through operational execution, Team Member development, and guest experience. You embody Black Rock's standards and values while creating an environment where people can grow and thrive. Your essential duties and key responsibilities include, but are not limited to:

• Oversees daily store operations to deliver results across SPOC
• Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
• Establishes effective, positive communication among all Team Members through appropriate channels.
• Plans and executes sales promotions as assigned by Marketing.
• Promotes safe work practices, reports incidents and accidents promptly to the Multi-Store Lead and HR and follows required procedures.
• Owns hiring, onboarding, and training processes for the store.
• Coaches and holds Team Members accountable to service standards and performance expectations, issues corrective actions when necessary.
• Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements.
• Creates and publishes the store schedule on time and ensures adherence to Black Rock availability and time-off request protocols.
• Completes daily off-bar leadership tasks, including approving timecards, managing cash, and submitting expenses.
• Plans and facilitates quarterly store meetings and 1:1 reviews with Team Members.
• Organizes quarterly team outings to support morale and recognition.
• Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
• Proactively troubleshoots equipment issues, addresses Team Member concerns, and resolves operational problems.
• Works a total of 40 hours per week, dedicating at least 32 hours per week to on bar duties.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.