Software Demonstration Specialist (ZR_21447_JOB)

This is a remote position.

• Contract type: Independent Contractor
  
• Availability: 9:00am – 6:00pm Australian Eastern Daylight Time
  

Job Description:

• Conduct Live Demos: Host virtual product demonstrations for prospective clients, showcasing the features, benefits, and value of HPA Plus, and tailoring the presentation to the specific needs of each client.
  
• Understand Customer Needs: Engage with prospects before demos to understand their challenges better and business requirements, ensuring the demonstration addresses their unique needs.
  
• Clear Communication: Clearly explain complex technical features in a simple and accessible manner, ensuring both technical and non-technical audiences can understand the features of the software.
  
• Provide "How-To" Phone Support: Answer incoming client calls, providing detailed guidance on how to use HPA Plus, troubleshooting common issues, and helping clients navigate through the software.
  
• Technical Query Escalation: Identify technical issues that require deeper expertise and escalate them to our technical support team, ensuring a smooth and timely resolution.
  
• Follow-Up Support: Provide follow-up communication post-demo to answer additional questions, assist with implementation, and offer further product education.
  
• Sales Enablement Support: Collaborate with the sales team to align demo content with ongoing sales strategies, gathering feedback to refine demo processes.
  
• Documentation: Keep accurate records of all client interactions, including phone support calls, demo outcomes, and escalation details, to ensure continuity and effective support.
  

Requirements

• Experience in software demonstration and support
  
• Excellent communication skills
  
• Technical Acumen: Ability to learn and understand software functionality with the capability to troubleshoot basic issues
  
• Experience with virtual meeting platforms (Zoom / Teams) and CRM systems to keep records such as Pipedrive
  
• Ability to manage multiple responsibilities whilst maintaining a high level of customer service
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent Work fr