Senior Director of Engineering, Platform

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary

We are seeking a Senior Director of Engineering to lead and scale our Platform Engineering organization across the United States, Australia, India, and Costa Rica. This role will oversee three teams responsible for cloud infrastructure, site reliability, and incident response. 

As the Senior Director, you will drive the technical vision, strategy, and execution of our platform initiatives including reliability and infrastructure cost and co-own latency and security across our AWS and Azure environments. You will work closely with Application Engineering leaders to support their teams with infrastructure automation, CI/CD processes, cloud performance, and observability.

This role is ideal for a leader who thrives in high-scale, distributed environments and is passionate about building high-performing engineering teams, improving reliability, and driving operational excellence.

Primary Responsibilities

• Leading people, process and product infrastructure that would solve high reliability, low latency, auto scalability and security.
• Managing and coaching Engineering Managers within Platform organization and collaborating with other directors and department leaders.
• Aligning with company OKRs and translating them to projects and tasks that will be successfully delivered. 
• Contributing to the production systems in infra builds, automation, edge/CDN, edge routing, region and geo based routing, load balancers and ingress controllers, designing and building AWS and Azure infrastructure for Arkose services.
• Working on our OpenTelemetry-based observability stack to include more signals that can be acted upon.
• Improving reliability by identifying and addressing gaps in our architecture, services and tooling.
• Building tools, automation and circuit breakers that help Arkose to adapt to changing attack patterns.

Must Have

• 5+ years of leadership experience in Platform, Infrastructure, SRE, or related fields, including experience managing managers.
• 10+ years of experience in software engineering, with a strong background in public and private cloud infrastructure.
• Proven ability to build, scale, and lead high-performing infrastructure and cloud teams.
• Deep understanding of distributed systems and networking, including TCP/IP, TLS, and HTTP.
• Hands-on experience with AWS services, such as CloudFront, Lambda, DynamoDB, ALB, NLB, EKS, Athena, and S3.
• Proficiency with Azure services, including Front Door, Event Hub, AKS, App Gateway, and NLB.
• Experience working with data pipelines and optimizing data flow architectures.
• Strong knowledge of CI/CD pipelines, preferably using GitHub Workflows and Actions.
• Proficiency in at least one programming language (Golang or Python).
• Expertise in Kubernetes and Infrastructure-as-Code (IaC) tools, such as Terraform.
• Experience working with modern SaaS-based software stacks.
• Strong distributed system design, debugging, and troubleshooting skills.
• Collaborative mindset, with a passion for learning, building, and delivering high-quality products.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with