Senior Client Manager | Digital Banking

As a Senior Client Manager at Advantage FSE, you will play a critical role in managing and growing client relationships, ensuring the delivery of high-quality projects, and driving revenue targets across a global portfolio of clients.

This is a leadership role requiring strong communication, negotiation, and project management skills, alongside your experience in managing client relationships and teams.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for clients, fostering long-term partnerships and ensuring satisfaction.
• Revenue Targets: Drive revenue growth by identifying new opportunities, upselling services, and managing contract renewals.
• Contract Execution: Oversee contract management, including execution, renewals, and adherence to terms, including ongoing maintenance services.
• Client Dedicated Team Management: Work with a dedicated team of professionals focused on delivering for the client, ensuring they meet targets and objectives.
• Client Communications: Maintain ongoing communication with the client's Digital and IT team managers to ensure alignment on deliverables and timelines.
• Client Roadmap & Timeline Definition: Collaborate with clients to define strategic roadmaps, ensuring their alignment with both business and IT objectives.
• Release Management & Project Planning: Coordinate and manage project releases and timelines, ensuring seamless delivery aligned with client expectations.
• Project Steering Committee Reporting: Prepare and deliver progress reports, issues, and updates to the Project Steering Committee, ensuring transparency and accountability.
• Internal Client Status Reports: Provide regular updates to internal stakeholders, including detailed status reports on client progress, achievements, and concerns.
• Risk & Issue Management: Identify, document, and resolve project risks, issues, impediments, and dependencies, working closely with the team and clients to mitigate disruptions.

Requirements

Who We’re Looking For:

• Senior-Level Experience in managing large-scale IT or Digital Banking projects, with a strong track record of client success and delivery.
• Business-Oriented Mindset with the ability to align IT deliverables with client business needs and revenue growth.
• Strategic Thinking: Ability to negotiate, define, and implement long-term client roadmaps that align with their evolving digital strategies.
• Strong Leadership Skills: Experience leading and managing cross-functional teams, ensuring they are motivated and equipped to succeed.
• Excellent Communication: Able to engage and build consensus with senior executives, IT teams, and digital stakeholders on both the client and internal sides.
• Project Governance & Reporting: Proven ability to manage project steering committees and deliver comprehensive, strategic reports to senior management.

Key Qualifications:

• Bachelor’s degree in Computer Science, Business, or related fields.
• Extensive experience in IT project management or client management within the Finance/Banking IT sector.
• Proven success in contract execution, managing client relationships, and driving revenue targets.
• Project Management certifications are welcomed.
• Fluent in English (written & verbal); proficiency in Spanish is a significant plus.
• Experience with Agile methodologies and managing client roadmaps.
• Demonstrated ability to manage multiple, large-scale, complex projects with diverse teams across the globe.

Benefits

Join Our #AFSETeam!

As a member of our #AFSETeam, you'll embody our values every day, fostering a culture of teamwork, a passion for quality & excellence, client focus, and innovation. Within a truly human-centered environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Rewards & Recognition

• Competitive Remuneration: Receive a competitive salary package based on your seniority and contributions.
• Employee Referral Bonus: Be rewarded for bringing great talent into the company.

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