Director of Operations

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Profit sharing

Position Summary
As Director of Operations, you will lead daily operations, drive revenue growth, and manage our care team. You'll supervise our Operations Specialist, handle caregiver recruitment and training, conduct in-home assessments, and develop systems that support scale.

This is a field-based role with responsibility across Georgetown, Leander, Round Rock, Lakeway, and surrounding areas. You must be comfortable working hands-on with clients, caregivers, and community partners.

Key Responsibilities

Grow the Business

• Conduct in-home assessments and convert inbound leads
  
  
• Build referral relationships with hospitals, facilities, and partners
  
  
• Represent the agency at networking events and in the community
  
  
• Increase weekly care hours and hit revenue goals
  
  

Lead Daily Operations

• Oversee scheduling and ensure smooth service delivery
  
  
• Support recruiting and shift coverage with the Operations Specialist
  
  
• Build systems to improve shift compliance and retention
  
  
• Maintain regulatory and quality compliance
  
  

Team Leadership

• Lead caregiver hiring, onboarding, and training
  
  
• Implement an accountability model and coach team members
  
  
• Foster a high-performance, client-focused team culture
  
  

What Success Looks Like

• Weekly care hours increase 15% each quarter
  
  
• Reliable shift coverage and low call-out rates
  
  
• High client satisfaction and strong referrals
  
  
• Daily operations run smoothly with reduced owner involvement
  
  
• A strong, scalable care team is in place
  
  

Qualifications

• Bachelor’s degree preferred (healthcare, business, or related field)
  
  
• 3+ years in home care, senior care, hospice, or healthcare operations
  
  
• Strong leadership, communication, and time management skills
  
  
• Proficient with scheduling tools, CRMs, spreadsheets
  
  
• Willing to travel throughout the North Austin area
  
  

Compensation & Benefits

• Base Salary: $60,000 – $75,000
  
  
• Performance-Based Raises:  Your salary will grow directly with business performance, including milestones like increased weekly care hours, client growth, and team scalability. 
  
  
• Equity Opportunity: After 1 year of strong performance
  
  
• Benefits: Paid Time Off (PTO) and mileage reimbursement
  
  

This Role Is Ideal For Someone Who:

• Wants to grow into an executive leadership role
  
  
• Thrives in fast-paced, hands-on environments
  
  
• Enjoys solving problems and building systems
  
  
• Is hungry to grow a business — and share in its success
  
  

Compensation: $60,000.00 - $75,000.00 per year


 EXCEPTIONAL CAREGIVER AWARDS
 
Offering compassionate care to clients in their homes is a special calling. Every year Home Helpers Home care recognizes Caregivers who have gone above and beyond with the Exceptional Caregiver Awards.
 
Check out some of the Exceptional Caregiver Award winners below:
 
  John G. - Hinsdale, IL  Nora D. - Columbus, OH  Dennis G. - Dupage, IL  Heather M. - Clearwater, FL  Karena A. - Mequon, WI   
 
  WE ARE AN EQUAL OPPORTUNITY EMPLOYER
 
  At Home Helpers Home Care, we are proud to be an Equal Opportunity Employer. All qualified applicants who apply to be a part of our home health care family will receive consideration without regard for race, gender, religion, color, national origin, sexual orientation, age, veteran status, disability, or any other protected status.
 

This franchise is independently owned and o