Director, Product Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Visa Commercial Solutions, B2B Acceptance team has the responsibility for defining and executing the global B2B product vision for Visa's commercial merchant solutions.  With 20 Trillion dollars in untapped card-able spend, Visa is positioning itself to capture more than its fair share of this opportunity by focusing on improving the value proposition of card payments for B2B merchants.  This includes developing services and capabilities that reduces friction in the payment process while offering an economic model where cost is commensurate with value.

We are responsible for the development and commercialization of new and enhanced products and services, research and thought leadership, and product engagement with our issuing & acquiring partners. The team serves financial institutions, processors, Fintech partnerships, and their downstream clients.  We work collaboratively with Visa’s Merchant Services Accounts, B2B Partnerships and Commercial Sales organizations around the globe.

The Director, Product Management will assume responsibility for the full product lifecycle of one of our big bets in driving the global rollout and adoption of our flexible interchange program, Commercial Choice.  The program promises a sustainable economic model for buyers, sellers, and their enablement partners and will be the driving force behind B2B payments growth over the next decade.

You will be working in close collaboration with VisaNet engineers, Interchange subject matter experts and regional counterparts around the world to understand system capabilities and limitations as well as a pricing and interchange regulations that dictate what we can do and where.  Experience navigating the complexities of matrixed organizations where lines are not always clear is key.  Understanding of the 4 party, open loop model is necessary.

This role requires a strong track record of problem solving, initiative and ownership.  We are seeking strong thought leadership, influencing, analytical, interpersonal, and technical product skills.  Diplomacy to manage relationships, customer and stakeholder expectations and alignment with global partners, is critical to succeeding in this role.

• This role of Product Manager will be a key member of the B2B Acceptance Products & Solutions team and will manage the day-to-day activities for one of our big bets, the Visa Commercial Choice program – a suite of flexible pricing capabilities.
• Help drive global B2B payments growth, adoption and maximize retention in all channels, direct (e.g. issuers, acquirers, processors, Fintechs & merchants).
• Manage feature development through the full product lifecycle from concept to launch and through key commercialization phases: Pilot, Beta, Generally Availability. 
• Recommend and prioritize the feature roadmap.
• Develop and write detailed product requirements for key enhancements to the system.
• Engage and work closely with UX design & research partners striving to develop a industry leading user experience. 
• Evaluate and analyze internal & external data sources including Voice-of-Customer to identity potential product enhancement opportunities.
• Ensure all internal and external controls are met before launching new products. 
• Develop sales enablement assets for all internal and reseller partner sales teams in partnership with marketing.
• Evangelize and demonstrate products to internal and external stakeholders.
• Provide education and training to internal and external stakeholders.
• Engage with prospects, clients and partners in support of global regions and commercialization activities.
• Monitor product performance, enhance KPI dashboards, derive intelligence to ensure data driven decision making.
• Manage 1-2 direct reports.

This is a hybrid position. Hybrid employees can alternate time between both remote and offi