Surveillance Officer

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

The Surveillance Officer contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. The Officer provides both customers and employees with a fair, safe, and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions

• Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft

• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances

• Maintain and improve knowledge of sportsbook rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development

• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee

• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies

• Collaborate with leadership to maximize guest experience

• Perform other job-related duties as requested

Qualifications  

• High school diploma or equivalent GED

• 1+ year of relevant experience

• At least one year of gaming and/or Surveillance experience

• Previous experience working in a similar resort setting

The hourly pay range for this position is $14.23 to $21.25.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.  This position is also eligible for participation in a performance-based bonus plan. 

Gaming Compliance & Licensing Requirements
 
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.  Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.  Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.  Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.

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