Sr. Technical Curriculum Developer

About the Job:

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers. We are hiring a Technical Curriculum Developer for our Learning and Enablement team and are looking for a creative and innovation professional who can drive strategic projects across EMEA and North America.

By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.

Responsibilities:

• Design, build, and maintain high-quality online courses, learning paths, live training, and various enablement materials to help our customers, partners, and team members implement and use feature management and the LaunchDarkly platform.

• Collect requirements and create curricula based on a blend of company strategy, team priorities, feedback from internal stakeholders, and input from customers.

• Partner with various teams around LaunchDarkly to incorporate training offerings into our documentation, in-app support platform, marketing campaigns, customer success programs, and more.

• Establish and monitor activity and effectiveness metrics of training initiatives, making adjustments and iterating regularly to improve impact.

About You:

• Sympathetic: You are driven to understand customer mindset and pain points to create an advertising strategy that achieves business goals and meets customer needs.

• Team-Oriented: You excel at collaborating across the company. You can move easily between business stakeholders, product development and marketing teams.

• Great Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail

• A Believer: You understand that technology can simplify, delight and enhance our lives and hope to build transformative innovation through your career.

• Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.

• Driven: You are motivated to achieve success both at work and in your personal life.

• Commercially Aware: You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy

Qualifications:

• 5 + years of experience in the development of training content for self-paced (eLearning) and instructor-led instruction for the software field; SaaS software experience preferred

• Experience designing and developing learning programs across several delivery mediums and content types (e.g., eLearning, video, virtual learning, live simulation, and live classroom)

• Experience writing for a technical audience such as software developers, implementers, and administrators

• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation

• Proven ability to define, track, and communicate learning effectiveness metrics to improve curriculum and ensure overall impact and value

• Proven ability to simplify complex information into an easy-to-understand format

• Content authoring skills in Articulate Rise, Storyline, Evolve, Captivate, or similar

• Proven ability to accept, manage, and act on feedback from collaborators, instructors, and end-users

Experience with any or all of the following preferred:

• DevOps, Continuous Integration, and Continuous Delivery

• Linux, Docker, and Virtual Machines.

• APIs and related technology

• Software development lifecycle

• Directory systems (LDAP, Active Directory, Azure)

• Software-as-a-Service, cloud-based solutions

• Skilljar learning management system

• Identity management systems (SailPoint, Okta, PingFederate), role-based access control (RBAC), or other identity and access management technologies

Pay:

Targe