Assistant Front Office Manager - Graduate by Hilton Minneapolis

Collegiate Hotel Group®, is seeking an Assistant Guest Service Manager to join Graduate by Hilton Minneapolis and its brilliant team of hospitality enthusiasts. 

 

JOB DUTIES AND RESPONSIBILITIES  

• Acts as the “Service Champion” for the Front Office and assists in leading all Front Office operations by setting and maintaining a high level of guest service  

• Interacts positively, professionally, and promptly with guests to resolve issues 

• Trains Associates and monitors all service levels provided by employees to guests and other fellow Associates.  

• Assists the Departmental Manager with interviewing, hiring and onboarding Associates 

• Assists the Departmental Manager with the creation of employee schedules in timely manner 

• Monitors daily status of rooms, rates, discount rates and packages 

• Maintains current list of available rooms for walk situations  

• Assists with the coordination of the blocking of rooms for groups  

• Communicates hotel’s unique design elements for effective storytelling 

• Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue 

• Solicits employee feedback and utilizes an “open door” policy 

• Ensures staff communicates effectively with other hotel departments  

• Maintains productive relationship with Valet Parking provider 

• Pre-registers guests according to standards  

• Monitors and ensures VIP arrivals are executed to highest standard  

• Keeps track of rooms to ensure accurate status and readiness for check-in  

• Coach, counsel and discipline Associates when necessary, using correct documentation and techniques. 

• Works nights, weekends, and holidays as needed 

• Other duties as assigned 

EDUCATION AND EXPERIENCE 

• Minimum of 1 years in Supervisory role in Front Office operations 

• High School Diploma/GED, post-high school education preferred  

KNOWLEDGE, SKILLS AND ABILITIES 

• Knowledge of hotel Front Of