Technical Documentation & Product Support Specialist

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Technical Documentation & Product Support Specialist at our Bridgeton, Mo location!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for four consecutive years (2022 – 2025) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As a Technical Documentation and Product Support Specialist:

What You'll Do:

• Create documentation covering technical procedures such as installation and operation of automotive service equipment.
• Update and create knowledge base articles and documentation for both internal and external use.
• Work with product managers and engineers, as well as using a wide range of documentation to provide support.
• Interact with outside sales representatives to provide technical support for automotive service equipment.
• Receive email and phone correspondence from outside sales representatives regarding technical product questions, and will work with the help desk ticket system to track and record support questions.
• Special projects, which require organizational skills, following specific instructions, attention to detail, creativity, and the ability to follow through. The candidate must be open to input and instruction from multiple sources.
• Additional duties as assigned.

What You'll Bring:

• Minimum of a 2-year technical/communications degree or equivalent experience.
• Technical background, strong basic computer skills, and an interest in hands-on learning.
• Experience in the automotive service industry is a plus.
• Strong communication skills, be able to interact with technical associates, and take direction from engineering and marketing staff.

What We Offer:

• Industry-Leading Healthcare Coverage
• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Paid Parental Leave