Director, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans. 

Reporting into the Senior Director, Account Management, the Director, Strategic Account Services is responsible for identifying, creating, and managing commercial strategic health plan(s) to develop solutions, identify complementary products/services, define mutual goals, build awareness, oversee business engagement and support of overall strategic objectives. Business engagement includes all levels of leadership from the strategic level to the tactical/operational level. The results of effective account management will be the strategic alignment and execution of product and project related initiatives, account satisfaction with current products and services, account retention, and the identification of additional business opportunities with existing accounts. This position is part of the Growth Organization at Availity and carries a sales quota for expanding the current capabilities of the assigned health plan(s) to move them to an “all-in” status with the adoption of Availity solutions. The position requires the most current skills and knowledge, operates unsupervised and consults on the most complex projects. Must be viewed by the account as a trusted partner focused on ensuring mutual organizational success. Some travel will be required.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• You will work with a team that is leading growth for the organization
• Work for a  manager that has strong knowledge and supports collaboration
• Deep passion for coaching and developing others
• You will get the opportunity to consult with clients on the latest healthcare challenges and provide strategic solutions

To be qualified for this position you:

• 6 years of product/account/customer relationship management, provider relations, sales, marketing, or business development experience in a healthcare, provider or payer, environment with an emphasis on technology utilization
• 2 years of experience in area of supervision with one year of leadership responsibility
• Bachelor’s degree in Business Administration, Marketing, or a related field

You will set yourself apart with:

• You have a proven track in leading account managers and possess a strong growth mindset
• Commercial Health Plan experience
• If you have worked in a performance based, metrics driven environment
• If you possess extensive knowledge of the healthcare industry, specifically online processing systems, provider office operations, billing and collections and customer service processes in a healthcare or insurance organization

You will be:

• Developing customer relationships and have the ability to integrate new or existing technology into the business
• Creating strategic plans, resource allocation, leadership techniques, production methods, and coordination of people and resources to maintain and grow existing business
• Holding quarterly business reviews with the client to understand current performance and identify areas of opportunity
• Expanding the web of influence by consulting with the client on needs and offering strong solutions that will drive efficiencies across their organizat