Operations Manager

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Lead the development and delivery of dashboards and reports focused on sales funnel health, call center performance, closed sales, and revenue attribution.

• Conduct 30-60-90 day funnel reviews with Sales Leadership to identify trends, risks, and sales performance opportunities.

• Build and manage a reporting intake process to prioritize and execute cross-functional reporting requests.

• Analyze sales performance data to identify gaps and implement data-driven strategies that improve conversions and sales productivity.

• Maintain data accuracy across platforms, including current billing systems and reporting tools (e.g., Power BI, Tableau, Excel).

• Partner across Sales, IT, Marketing, Finance, and Legal to align reporting, performance insights, and operational priorities.

• Support and scale sales gap closure modeling and campaign-level impact tracking.

• Drive visibility into “at-risk” revenue opportunities and establish proactive tracking of ticketing and closed sales disputes.

• Provide performance readouts and insights to leadership that influence strategic planning and resource alignment.

• Help shape the future-state reporting infrastructure, including integrated visibility into tickets, chats, and sales trends across channels and systems.

Qualifications

• 5+ years of experience in sales operations, reporting, or business analytics roles—preferably in a call center or telecommunications environment.

• Advanced proficiency (minimum 2 years' experience) in Power BI, Tableau, Excel, and working with complex billing or operational systems.

• Experience in Salesforce required.

• Strong understanding of sales funnel mechanics, forecasting, and campaign performance measurement.

• Proven track record of working cross-functionally with Sales, Marketing, IT, Legal, and Finance teams.

• Experience managing multiple complex data sources and resolving data integrity issues across systems.

• Excellent communication and storytelling skills with the ability to present insights to all levels of the organization.

• Project management experience in go-to-market planning, reporting enhancement, or operational process development is a plus.

• Certifications in Lean Six Sigma, PMP, or data analytics tools are a plus.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

• FREE Cable One services for associates who live in a serviceable area

• Up to $75/mo. Stipend

• Remote Access to select pr