Senior Customer Service Specialist & Advisor with Finnish

Job ID: 29629

 

We are looking for a passionate and customer-centric Senior Customer Service Specialist & Advisor to strengthen the CM Technical Customer Support team in Gdańsk. This is an opportunity for you to collaborate with dedicated and skilled people in Cash Management and work closely with the largest corporate customers in Nordea, making their experience of Nordea and our services as great as possible.

 

 

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank; we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

 

About this opportunity

 

Welcome to the CM Technical Customer Support PL team. We add value by providing technical support to all major corporate clients in the Cash Management solutions and provide payment support to customers in transactions and file transfers. As the Senior Customer Service Specialist & Advisor, you’ll work closely with the large corporate customers in Nordea, guiding them in the Nordea Cash Management solutions, solving issues and working pro-actively to improve the customer experience.

 

What you’ll be doing

• Daily problem resolution related to Nordea Cash Management solutions
• User guidance in Cash Management solutions and promotion of updated services
• Incident handling & pro-active customer communication
• Customer Training in Nordea solutions
• Facilitate smooth file transfers

 

You’ll join a vibrant team with passionate, collaborative and positive colleagues that have vast experience of Cash Management and always have the Customers best in mind. The role is based in Gdańsk.

 

Who you are

 

Collaboration. Ownership. Passion. Courage.

 

These are the values that guide us in being at our best – and that we imagine you share with us.

 

To succeed in this role, we believe that you are/have:

• Passionate about customer service and have a positive mindset
• Excellent team working skills and high level of flexibility
• Large technical interest and problem-solving skills

 

Your experience and background

• Experience in payment and cash management - preferably experience of Nordea, Cash Management solutions
• Curious and eager to learn and share new things
• Experience working with corporate customers is an advantage
• Professional communications skills - including professional skills in English & Finnish (C1/C2 level)
• Ability to travel to Finland to participate in job training

 

What we offer

 

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

 

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

 

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

 

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the c