Senior On-Site Service Specialist

Senior On-Site Service Specialist

  POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

 

Job Duties and Responsibilities

·         Runs high volume/production copy machines and performs binding and finishing work.

·         Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

·         Perform basic equipment troubleshooting and escalate calls to technicians

·         Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)

·         Performs duties of scanning and /or imaging documents

·         May perform Reception services on temporary/occasional basis

·         Maintains records for management reports and inventories of supplies needed.

·         Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

·         Calculates charges for jobs performed and maintains logs and may generate reports.

·         Responds to and coordinates all service calls required by customer.

·         May perform filing duties in conjunction with specific customer requests.

·         Delivers completed jobs to pre-determined customer locations within and outside of the site.

·         Maintains daily meter and service logs.

·         May travel between customer's buildings.

·         Answers customer questions regarding status or feasibility of job requests.

·         Ensures upkeep of convenience copier areas by keeping neat and well stocked.

·         Performs duties related to the shipping of materials.

·         Performs duties related to the receiving of materials.

·         May perform meeting room and conference room set ups.

·         May perform building occupant moves within assigned facilities.

·         May perform light maintenance, and cleaning duties as assigned.

·         May occasionally perform shipping, receiving and dock work in a mailroom type environment

·         May require periodic overtime on nights and weekends, including off-hour emergency response.

·         Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

·         Uses all copier equipment, calculator, fax machine, postage meter and some PC.

·         Performs filing duties, which may include �purging' and archiving old documents.

·         Understanding of Ricoh Services Portfolio & Technology

·         Ensures data for Ricoh MOR, SPG and job logs are captured

·         Performs other duties as assigned.

 

Qualifications (Education, Experience and Certifications)

·         Requires high school diploma or GED and1-2 years of related work experience.

·         Some related copy job experience is preferred.

·         May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

·         Demonstrate competency in basic computer skills including proficiency in MS Office Suite

  KNOWLEDGE, Skills And Abilities

·         Working knowledge of copier and other related equipment and repair is preferred.

·         Requires knowledge and understanding of shipping/receiving procedures.