Senior Solutions Architect

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

At Docker, we help developers bring their ideas to life and support millions of software developers worldwide. Docker is growing at an exceptional rate to support the growth in software applications worldwide and investing in our customer success team.

We are looking for a talented Sr. Solution Architect to join our rapidly expanding team. In this high-impact role, you will be part of a team of solution architects that deliver outstanding results to our most important enterprise customers and our ecosystem partners by ensuring that customers successfully adopt the Docker platform and achieve their business objectives. This role reports to our Director of Solutions Architect and works collaboratively with Customer Success, Sales, Docker Engineering and Product Management to best serve our customers. 

This role will be responsible for our growing public sector customers, as well as working with commercial customers. Public sector customers include Federal civilian, DoD, and Intelligence, along with state, local, and educational.

Docker is a remote-first company with employees across Europe and the Americas. This means we value transparency and asynchronous communication but also understand that meeting in person is important.  

What You Will Be Doing:

• Work with a team of solution architects that deliver the following: 

• High levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value.

• Work closely with Customer Success Managers to help customers be successful with Docker

• Discovery: Determine customer implementation needs and recommend best practices to implement Docker products.

• Onboarding: Assist clients with onboarding to their Docker Products leveraging best practices, and integrating with their existing infrastructure and IT practices.

• Presenting and discussing application development topics using Docker Desktop with Developers.

• Talking with customers about how to improve their developer experience, and working with developers regularly.  

• Writing application code as part of demos and workshops.

• Present on topics related to Docker and DevOps, and demonstrate key features and capabilities.

• Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate.

• Meet virtually or in person with your customers.

• Advocate for product enhancements with Engineering & Product Management to solve customer challenges.

• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap.

• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers.

• Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners.

• Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment.

What You Will Need:

• US Citizenship.

• Top Secret Clearance with Full Scope Polygraph.

• Experience developing collateral to assist customers with best-practice adoption. 

• Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.

• Experience in managing customer relationships at the technical and business level.

• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.

• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.

• Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.).

• Ability to solve technical problems and translate customer experience to actionable feedback for engineering.

• Experience in Linux and Windows Server administration.

• Ability to travel to customer locations.

• Experience with infrastructure layers such as net