Field Services Network Technician

Employment Type

Permanent

Closing Date

23 Mar 2024 11:59pm

Job Title

Field Services Network Technician

Job Summary

As a Telstra field operations team member, you will install, test and support network equipment for Telstra customers in our data centers throughout New Jersey, New York and the US eastern region.

Job Description

Key Accountabilities:

• Work with Telstra NOC’s and Engineering teams to resolve network faults on all equipment types for all service types, whilst providing appropriate updates in the Reach ticketing system promptly.
• Complete all tasks associated with service provisioning promptly to ensure KPI targets for service delivery can be met including the production of all associated documentation and updating of appropriate systems such as Service NOW (SNOW) and Veritas
• Routine maintenance of network and building environmental equipment.
• Liaise closely with other technicians within Telstra as well as in customer and supplier organizations.          
• Be on call and during this period be available to perform level 1& 2 support as directed by the Telstra NOC. They will also be responsible for carrying out planned events and network augmentation at times specified by NOC or engineering groups during evening, night, or weekend hours.   
• Assist with projects including installation and commissioning of hardware and cabling and updating systems.
• Perform site audits of records as instructed.

• Physical Demands & Work Environment (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standard data center environment, requiring sitting, using a standard computer, typing, reading documents, ladder work, working with laser technology, working with power and HVAC systems, and test set/computer screens.
• Flexible work schedule driven by the business – may require evening and night calls with counterparts based in Australia and APAC.
• Occasional travel required

Salary Range:
 
 65000 USD- 75000 USD + Eligible to receive a discretionary bonus.
 

 Great Place to Work:
 
 94% of employees at Telstra Incorporated say it is a great place to work compared to 57% of employees at an other U.S.-based company.
 
 
 https://www.greatplacetowork.com/certified-company/7003201
 
At Telstra, we're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural, and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
 
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.