Senior Major & Strategic Account Executive

Location - Denver, Colorado (Hybrid)

Our products make a difference – and so do our people. 

Clinical Effectiveness, a Wolters Kluwer Health business, is seeking experienced Account & Relationship Sales Managers to continue driving growth in their Healthcare Provider marketplace across the US. 

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. 

UpToDate clinical decision support, drug information, and patient engagement solutions are trusted by over 2 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

Position Overview:   

The Senior Account & Relationship Executive is a sales expert with responsibility to secure and grow our renewal book of business in the Healthcare Provider marketplace.  This customer base includes but is not limited to hospitals, health systems, government agencies, pharmacies, universities and clinics.  This individual will collaborate with our Sales, Product, Pricing, Marketing and Customer Success teams and bring their expertise in this market to ensure our customers are getting the most value possible and the Voice of the Customer is being communicated to our internal teams.

If you have a passion for improving patient care, a drive to succeed as part of a winning team, experience in Healthcare IT, and are interested in working for a global market leader we encourage you learn more about this role.  

Responsibilities

• Collaborate with the local Sales team and other cross-functional teams (Customer Success, Product, Marketing, etc.) to develop and execute a renewal strategy that brings success to both our customers and WK.
• Help drive our UpToDate Enterprise Transformation by working with our internal stakeholders on the direction of this key initiative, and with our Sales team and customers to ensure the additional value is obtained.
• Works closely with WK Training team to ensure Sales has the correct messaging and training to deliver our constantly evolving Enterprise innovation story.
• Helps plan strategies for largest and most complex clients or markets; leads projects or initiatives that extend beyond the sales function
• Cultivates and maintains strong relationships with existing clients to ensure high client satisfaction and retention rates.
• Proactively engage with clients to understand their evolving needs and challenges; participate in regular business reviews and value alignment discussions.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.

• Develop and implement strategies to grow customers who currently subscribe to a single Clinical Effectiveness product to a standardized solution revenue from small clients into larger, more comprehensive deals.
• Develop and execute a strategic plan for renewals and growth, aligning with overall sales objectives.
• Meet and exceed sales targets for both client retention and expansion.
• Utilize Salesforce to track and manage client interactions, sales activities, and pipeline progression.

Requirements

Education

• Bachelor’s degree or equivalent is required:

Experience

• 15+ years of experience in sales, preferably in roles involving both client renewal and growth in the Clinical Decision Support healthcare segment
• Has a significant understanding of business, financials, products/ services, the market and the needs/challenges of assigned accounts
• Is recognized externally as a leading sales strategist and business expert, with highly sophisticated understanding of customer needs and competitors' offering; has a top external brand reputation within the healthcare segment
• Proven experience in sales, account management, or business development.
• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities.
• Understanding of the industry and market trends.

Skills

• Expert in driving expansion of current product footprint ac