Patient Service Representative

The Patient Services Representative is responsible scheduling and/or checking patients into the department and for the representation of patients and families in non-medical matters pertaining to their needs, comfort and personal satisfaction.

The qualified candidate will possess the following:

A. Education
1. High school graduate or equivalent

B. Experience
1. Medical terminology, typing and computer skills
2. Six months experience in a related field

C. Interpersonal requirements
1. Possesses strong verbal and written communication skills, has a commitment to customer service.
2. Communicates effectively with all applicable customers and age groups.
3. Possesses excellent interpersonal skills.
4. Develops and maintains professional working relationships with physicians, technical staff, phlebotomists, nursing and ancillary departments.
5. Handles multiple tasks effectively.
6. Remains detail-oriented in stressful situations.

Atrium Health Floyd is a system of health care providers serving Northwest Georgia and Northeast Alabama since 1942. Located in Rome, Georgia, it is Floyd County’s largest employer with over 3,400 employees. It is a part of the Atrium Health system. 

Floyd Medical Center is a 304-bed, full-service hospital located in Rome, Georgia. Serving as the main campus for Atrium Health Floyd, the hospital contains a certified Chest Pain Center, designated Bariatric Surgery Center of Excellence and Breast Imaging Center of Excellence. 

Floyd Medical Center is also home to a state-designated Level II Trauma Center, a behavioral health center, specialty centers for pediatrics, wound care, and hyperbaric therapy. It houses primary care and urgent care networks of providers and hosts a realm of outpatient services, including the operation of the Floyd County Clinic and an associated pharmacy for uninsured patients.