Regional Director, Enterprise Technical Advisory (Customer Success) [M4]

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

Here’s how we’re making a difference:

• Accelerating developers with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.
• Automating repetitive tasks, from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. 
• Enabling innovation by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.

Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development.

If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.

Working hours

🌎 While we hire almost anywhere in the world, we require this person to reside in New York, NY.

Required location:

• New York, NY - USA

Why this job is exciting

As Regional Director within our Enterprise Technical Advisory team, you’ll lead an exceptional team of Enterprise Technical Advisors (our post-sales customer success team) focused on customer onboarding and adoption & nurture that leads to retention and expansion. This role reports into the VP of Technical Success and is responsible for the Eastern United States and EMEA regions. This role will balance operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall business.

In this role, you will:

1. Lead a distributed team of Enterprise Technical Advisors - serving as both a coach and career mentor
2. Partnering with your peers help build out our post-sales success motion at Sourcegraph, including building the Enterprise customer journey focused on how we deliver value to customers by understanding customer outcomes, business challenges, and key KPIs
3. Create programs that drive product adoption, education, and usage in order to deliver meaningful business outcomes
4. Formulate strategies for your team to grow revenue within existing customers by demonstrating value and generating positive results from success plans
5. Represent the voice of the customer by identifying themes, trends, and needs across our customers and advocating for change internally with Engineering and Product

📅 Within one month, you will…

• Go through a multi-week onboarding process including training on our product, our value propositions, our customers, our team, and our processes
• Begin 1:1’s with your team (5 direct reports to begin), understand your personal 30-60-90 plan, and meet & shadow current members of the Sourcegraph team
• Build relationships with important cross-functional teams like Account Executives (AEs), Customer Engineers (CEs), Product Managers (PMs), and marketing
• Build relationships with your direct peer leaders across Revenue (Sales, Customer Engineering (Pre-sales), Technical Advisory, Professional Services, and Support Engineering)

📅 Within three months & beyond, you will…

• Define and execute a regional plan to meet and exceed retention and expansion goals
• Empower and support your team through strategic planning, accountability, inspect