Housekeeping Floor Supervisor - The Signature

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Housekeeping Floor Supervisor to oversee the day-to-day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

THE JOB:

• Supervises GRA’s, Housepersons, assigned floors and ensures all rooms and hallways are cleaned to Company standards
• Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly  utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective  bargaining agreements
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping  policies and procedures
• Inspects the required number of guest rooms on a daily basis to ensure Guest Room Attendants (GRA’s) are conforming to  the sanitation requirements of health laws and standards set by the Company
• Maintains records including repairs needed, lost and found items, and quality of work completed by employees
• Instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration  (OSHA) chemical Right to Know standards
• Submits required number of hallway evaluations to the Assistant Housekeeping Manager
• Reports all work orders to status and any follow required
• Utilizes proper procedures for entering/cleaning a guest room
• Resolves guest complaints in a timely manner
• Completes daily worksheets, reports accurately and in a timely manner
• Issues and retrieves all master keys, cellphones, and two-way radios at the beginning and end of each shift
• Assist in projects assigned by the Asst Housekeeping Manager
• Meet productivity standards for your position ensuring each GRA completes the amount of credits required

MINIMUM REQUIREMENTS:

• High School Diploma, GED or equivalent
• 2+ years of prior relevant experience in the Housekeeping Department

PREFERRED:

• 1+ years of prior relevant guest service experience
• Bilingual, English as the primary or secondary language
• Previous experience working in a similar resort setting