IS Manager II - Epic Clinical Improvement

Overview:

 

 

Job Description Summary:

 

Manages the development and/or acquisition, implementation, and support of information systems as assigned. Oversees staff management and growth. Manages all existing vendor relationships to contractual obligations of performance and deliverables; project management skills are essential for this role. Assists in vendor contract negotiations and ensures ongoing support and issues resolution throughout the hospital related to Information Services in support of the organization’s operational, management, business, marketing, and strategic planning needs.

 

Job Description:

 

Essential Functions:

• Responsible for the effective and responsible management of assigned staff, projects and budgets.
• Learns and adheres to NCH and departmental standards, policies and procedures.
• Serves as a role model for all management and staff relative to job performance, loyalty, dedication and all other ethical and work-related philosophies.
• Recruits, hires, and supervises competent staff.
• Develops and delivers Information Services presentations to various hospital committees and administration as appropriate or requested for assigned area(s) or responsibility.
• Prioritizes, communicates, distributes and monitors assigned projects.
• Develops, implements, and evaluates goals and objectives, including performance goals, priorities, performance against objectives and development plans with team members on a monthly basis.
• Mentors, coaches and develops the performance of others. Ensures adequate training, development, and career-pathing opportunities for all team members.
• Participates and facilitates work and assigned duties on teams such as ISMT, PMO, and others.
• Supports all NCH initiatives to maintain standards and guidelines for privacy, protection and regulatory entities.
• Responsible for the management of systems and services to ensure: 1) assignment of staff to projects, 2) the development of work plans, 3) the monitoring of system design and development progress, 4) department level of systems training, 5) the systems implementation, and 6) on-going system support and maintenance. This position is also responsible for implementing PM methodology and disaster recovery and security process/standards with team members toward the overall purpose of ensuring accountability.
• Proactively works with the Director to manage scope, timelines, deliverables, budgets and quality to exceed expectations.
• Provides coaching, mentoring and guidance to ensure project capability and achievement of results and leads the project development and implementation of technology-related projects.
• Reviews and evaluates project priorities and statuses with the Director and/or appropriate hospital administrators, department directors, and department staff.
• Manages diverse project teams, with multi-functional IS representation.
• Responsible for protecting the confidentiality and integrity of information and maintaining the technical mechanisms of obtaining legitimate access to it as it related to user access management.
• Implements and supports the Identity Management program components of user provisioning, single sign on and web access management
• Documents and implements the information security procedures as required by the Information Security program
• Monitors compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties related to user access management
• Monitors advancements in technologies and changes in legislation and accreditation standards that affect identity and access management
• Ensure timely, accurate, and secure user provisioning into enterprise systems by ensuring processes are effective and well-communicated.
• Participate in and ensure staff participate in security training.
• Responsible for working with the Director in the negotiation of key vendor contracts and ensuring the on-going support and maintenance of the various information systems including 1) new systems, 2) system upgrades and enhancements, 3) maintenance agreements, and 4) consulting services.
• Actively participates in meetings relating to the selection of all systems and approves department level decisions.
• Aggressively works with Director to identify key future providers.
• Leads the team to assess the performance of vendor providers on a regular basis.
• Works aggressively with the Director to assess contract negotiation, market competitiveness, and analysis of all agreed upon outcomes.
• Manages the external vendor relationship ensuring optimal performance and project outcomes.
• Responsible for the management of identified short- and lo