2001B Staff Intern - Business - Customer Care - Billing Department

 

 Requisition:  80681

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 36,000 - $ 54,000

Work Location Category: Hybrid Fixed

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

PSEG is looking for an Intern for the Customer Care - Billing Department.

This job involves working as a(n) Staff Intern in the Customer Billing Department. The Customer Billing Operations team is responsible for ensuring the timely and accurate billing of PSE&G's 2.3 million electric and 1.8 million gas customers. The team of 100 employees who allocate and resolve daily billing exceptions, provide reporting for management and benchmarking, implement process improvements, and support internal and external customers.

This position will be Hybrid
 

Job Responsibilities

Assignments will include working alongside professionals in the following areas:
•    Identify and implement process or technological improvements
•    Review and update process documentation to ensure completeness and accuracy
•    Assist team members with testing system enhancements / changes
•    Run analytical reports, develop insights, and communicate results/findings
•    Provide administrative support to the leadership and supervisor teams
•    Assist the team with developing training plans and programs
•    Assist with adhoc data requests, account corrections, and/or customer inquiries

Job Specific Qualifications

Required Education/Skills: The successful candidate(s) must be actively pursuing a bachelor's or master's degree from an accredited institution in Business, Data Analytics, or similar and graduating between December 2025 and May 2028. Students graduating in May/June 2025 are not eligible unless they are enrolling in a post-graduate degree program in the fall term of 2025. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent. Candidates must have completed sophomore level course work for consideration.

 

Candidate(s) must have excellent oral and verbal communication skills and a keen attention to detail. Candidate(s) need to be able to meet deadlines, juggle competing priorities, operate independently while knowing when to ask for help or guidance, and view all work from a customer's perspective. Candidate(s) must have experience working with Microsoft suite of servic