ServiceNow Senior Advisor

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Software Development

Job Qualifications:

Skills:

Application Development, Design, Software Development

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Deliver simple solutions to complex problems as a ServiceNow Senior Advisor at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority, and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a ServiceNow Senior Advisor, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Senior Advisor joining our team to be responsible for the development and administration of solutions within ServiceNow environments. The developer will work with team members, customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. Daily activities will include developing solutions within ServiceNow, assisting with the integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.

HOW A SERVICENOW SENIOR ADVISOR WILL MAKE AN IMPACT:

• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

• Participate in and support ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
• Create technical architecture, design and user guide documentation.
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
• Grow junior talent through mentoring, partnership, and technical reviews.
• Author, review, and lead the creation of white papers and contract artifacts.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality.
• Other duties as assigned.

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree and 8+ years of experience or equivalent experience
• 8+ years of experience with ServiceNow development
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
• Understanding of IT service management and common service level agreement measurements.
• Has experience leading development and/or test teams.
• Experience with creating, maintaining, and defining multiple high volume, real-time, integrations across a wide range of integration protocols including SAML (Single Sign-On Providers) and SOAP/REST Webservices.
• Can identify, understand, document, and create functionality aligning with customer value streams.
• Can produce level of estimates and basic deployment plans for ServiceNow functionality
• Experience managing, maintaining, upgrading, and configuring large (instance with more than 100,000 active users), mission-critical government ServiceNow instances.
• Excellent collaboration skills and can effectively works in a team environment.
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