Customer Success Manager

This is a remote position.

Datahash is a leading first party data platform that has evolved to become a privacy centric, smart, affordable Customer Data Platform. Datahash's low-code, no-code platform enables marketers to unlock the value of their customer data by providing safe, compliant integrations between web, app, E-commerce, CRM, Marketing Automation, Data warehouses and Ad Channel accounts. Datahash is one of the very few companies having badged partnerships with channels like Meta, Snapchat, TikTok, etc. Datahash is a thought leader on most important digital marketing topics of today, namely first party data and third party cookie deprecation.

• Must be Good Communicator & Should have decent understanding of Marketing Technology.
  
• The ideal candidate will play a key role in ensuring the successful onboarding of clients onto our SaaS platform, guiding them through the implementation process, and maximizing their value from our solutions.
  
• Collaborate closely with clients to understand their Marketing Technology use cases & first party data integration needs.
  
• Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.
  
• Provide expert guidance and best practices to clients on integrating and managing their first-party data within our platform, ensuring data accuracy, security, and compliance.
  
• Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.
  
• Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.
  
• Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.
  
• Act as a trusted advisor to clients, providing strategic recommendations and actionable insights to help them achieve their business objectives.
  
• Tools Experience o Analytics: Google analytics / GTM / Firebase Analytics o MMP: e.g. adjust, Appsflyer, Branch o CRM: e.g. Moengage, ClaverTap o SQL & Google Big Query o Familiarity with Ad Platforms : Google Ads, Meta, Snapchat, Tiktok
  

Requirements

• Should have 5-8 years of working experience.
  
• Bachelor's degree in Marketing, Business Administration, Computer Science, or related field.
  
• Proven experience in a customer-facing role, preferably in customer success, account management, or technical consulting within the SaaS or Marketing Technology industry.
  
• Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.
  
• Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.
  

Benefits