Institutional Account Representative (Remote)

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
 

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.
 

With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.
 

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
 

The Account Manager (AM) is responsible for managing and growing revenue within an assigned geographic area. They will focus primarily on growth opportunities with existing partners to achieve revenue goals established for all product lines. The AM will work collaboratively with the ed2go Business Development, Workforce, and Marketing teams (and other internal partners as needed), as well as build successful working relationships with external partners. The AM must be coachable with an ability to understand business needs and provide viable solutions to reach targeted goals.
 

What you'll do here:

• Provide daily partner support by responding to new sales leads and existing partner requests and inquiries pertaining to programs, products, & account development.

• Keep the Product Management and Marketing teams updated regarding identified market needs and trends.

• Maintain Salesforce data entry and integrity, and generate accurate revenue forecasts.

• Work with local partners and workforce boards to get ed2go programs approved at a state level for workforce initiative reimbursement.

• Collaborate and strategize with business development managers to target and exceed regional sales revenue goals and management objectives.

• Gain understanding of partner needs, identify opportunities for growth, and effectively connect partners with local workforce boards and other funding sources.

• Develop an account management plan for the region, to drive interactions / frequency of contact with key partners, and review periodically with department leadership.

• Hold frequent partner business reviews to increase territory revenue performance.

• Identify selling opportunities and work with channel partners to insure ed2go programs are well positioned for prospective students.

• Exceed regional revenue goals.

• Track market trends and needs in vocational, professional and personal development education and training.

• Lead existing account base and, in consultation with territory Region Director, solicit new partner accounts.

• Work independently, set goals, and manage progress of goals.

• Travel to key accounts and attend national conferences on occasion as required.

Skills you will need here:

• 4-year college degree or equivalent

• A minimum of 4 years of inside business to business (B2B) sales experience or account management

• 2 years of channel sales marketing experience

• Proven track record of territorial development and growth

• Self-starter, standout colleague, critical thinker, can do attitude

• Strong telephone, written and verbal communication skills

• Excellent time management and organizational skills

• Above average digital literacy – Microsoft Word, Exc