Receptionist / Security

POSITION DESCRIPTION:

The OCOM Receptionist/Security is a Dual Roll Position, responsible for greeting guests, students, faculty, and staff, answering phones, taking messages, coordinating tours and events, working Security at the front desk and partnering with the on-duty Security Officers in the building. Being an ambassador for OCOM. The receptionist follows all policies and procedures and completes some clerical duties as assigned.

SPECIFIC RESPONSIBILITIES:

• Greeting guests, students, faculty, and staff
• Assists all persons seeking directions, information, or assistance.
• Maintains friendly, efficient, positive customer service demeanor towards co-workers and members of the OCOM Community.
• Creates a sense of safety and security on OCOM Campus managing the visitor sign in and background check system
• Observes all infractions of College rules and regulations that may cause
• harm to persons or property
• Answers the phone, determine the purpose of calls and direct calls appropriately and/or relay accurate messages.
• Coordinating event scheduling and facility Set-ups
• Writes reports and maintains appropriate documentation, conduct
• follow-up investigations, including daily security reports; inspects public safety equipment; and monitors radio transmissions and responds to ongoing incidents concerning the safety and security of the campus community
• Knowledge of how the campus Clery Act works and reports within that framework
• Knowledge of or the ability to learn quickly, using OCOM technologies and adapt innovative organizational practices
• Interviews persons involved or witness incidents/crimes committed on
• campus
• Being an ambassador for OCOM
• Responsible for checking and responding to emails and tasks daily
• Must be able to take direction and receive assignments to help OCOM on a daily basis;
• Must be available for work during the hours assigned;
• Contribute directly to the Mission of OCOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the OCOM selected activities;
• Maintain Atrium in an organized fashion
• Answer questions about the organization and provide callers with address, directions and other information.
• Maintain a log for tracking issues as well as the date and time of acceptable resolution. Maintain a calendar for conference rooms, telephone/directory of all employees.
• Accept other duties needed/assigned.

SUPERVISORY RESPONSIBILITIES:

None.

Requirements

QUALIFICATION(S):

• A team player who values collaboration, mutual support and team cohesion.
• Strong communication skills and a friendly, nurturing attitude
• A clear speaking voice with a friendly and professional demeanor and etiquette.
• Excellent organization skills and attention to detail.
• A team player who values a positive culture, mutual support and team cohesion.
• Previous Law Enforcement experience preferred.
• Previous law enforcement and/or security training Preferred
• Experience in a college or university is preferred.
• Class D - Florida licensed security preferred
• Adaptable and Flexible to the needs of the OCOM community as they change.
• This role may have physical demands including, but not limited to, lifting,
• bending, pushing, pulling greater than 50 lbs and/or extended walking and
• standing. This position will have a uniform
• Strong interpersonal skills to build working partnerships with faculty, staff, and
• students as well as external parties including
• Ability to de-escalate conflict situations and a demeanor that is perceived as
• professional yet calm and relaxed.
• A high level of professional ethics and personal integrity.
• Excellent clear and concise communication skills required.
• Must have a valid Florida driver's license and safe driving record.
• Must successfully pass a personal background,
• Experienced in using various Safety Department equipment (two-way radio,
• cameras, computers, etc.).
• Ability Respond to campus emergency, priority, and routine calls for service
• Trained first responder in first aid/CPR/AED or the ability to be trained
• Must be authorized to work in the United States.
• Must be local to the Central Florida area.

KEY COMPETENCIES:

• Proficiency with Apple/Mac products and software and Google Workspace applications.
• Strong interpersonal skills and enthusiasm to contribute to the OCOM cultu