Medical Assistant Lead - Occupational Health

Department:

38604 Advocate Condell Medical Center - Immediate Care Clinic: Vernon Hills

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Mon-Fri 9-530p. Weekends as needed. Winter/Summer holiday commitment.

This position is eligible for up to a $2500 sign on bonus payable after 90 days of hire (Internals not included)

Major Responsibilities:

• Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.)
  •     Maintains productivity levels as outlined in departmental standards and goals.
  •    )Provides clinical coverage as needed by patient volume or work flow.
  • Assists in direct patient care activities, (which could include office procedures, triage, etc.).
  • Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.).
  • Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.

• Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved.
  •     Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.
  •    Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.
  •     Carries out process audits to confirm maintenance of standard work.
  •     Carries out 6S audits.
  •     Actively seeks to drive waste out of the process.
  •     Ensures visual management is maintained and shares feedback with team members regularly.
  •     Engages and encourages associates while executing process improvement initiatives.

• Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations.
  •     Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets.
  •     Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.
  •     Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.
  •     Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills.
  •     Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures.
  • Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard.
  • Motivates staff, provides praise and constructive feedback to elicit high levels of productivity.
  • Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor.
  • Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation.
  • Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR.
  • Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA.