OnSite Specialist - Grand Rapids, MI

Work Flexibility: Field-based

ESSENTIAL FUNCTIONS: 

• Manage and care for Customer’s equipment within the Sterile Processing Department (SPD) 
• Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment.
• Ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case.
• Perform job functions while adhering to all industry and facility-specific standards and safety protocols.
• Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care. 

• Provides clinical surgical support by managing all relevant equipment. 
• ​Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. 
• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. 

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. 
• Maintains knowledge base of equipment and disposable products through Stryker education training programs. 
• Provide physicians and OR personnel with information on new and current products. 
• Accurately records and reports all surgical procedure information. 
• Adheres to all Stryker and medical facility policies, standards and procedures. 

• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• The ability to provide on-call services, as required, by the medical facility.

QUALIFICATIONS: 

• Excellent written and spoken English language
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. 
• A minimum education level of a high-school diploma
• 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
• Possess exceptional organizational skills and the ability to multi-task
• MS Office - proficient user as role will need to work with Excel spreadsheets and reporting
• Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures. 
•  IAHCSMM certification ideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.