Commercial Support Associate

POSITION OVERVIEW

A rapidly expanding, innovative, technology company, Alarm.com, is seeking an ambitious, hardworking individual with proven experience in a team-oriented customer service environment to become a Commercial Support Associate. The Commercial Support Team is a specialized team that is highly knowledgeable in all of Alarm.com’s commercial products. Commercial Support Associates will be involved in providing specialized support and guidance to all dealer partners utilizing their extensive training and knowledge, while aiding and assisting product specialists involved in the commercial sector. The Commercial Support team achieves this by utilizing collaboration, resource management, and excellent soft skills, as well as their high-level knowledge of all Alarm.com commercial products.

Alarm.com offers rapid advancement opportunities for candidates who perform at an exceptional level, as well as the opportunity to work closely with mid to senior-level management across multiple departments within the organization. 

RESPONSIBILITIES

• Provide exceptional phone and written-based customer support regarding Alarm.com products and services
• Provide assistance to commercial product specialists through project participation, peer to peer assistance, and equipment maintenance.
• Contribute to a culture of new ideas, creative problem-solving and development.
• Collaborate with other team members to ensure on-going improvements in quality and service, including the ability to establish strong and supportive relationships with remote peers.
• Share knowledge within the team via documentation, on-going training, participation in lab exercises, product testing, and presentation of important information in trainings and meetings.
• Continually work to develop and strengthen the relationship with our commercial partners.
• Other duties as assigned

REQUIREMENTS

• Strong customer service orientation and disposition.
• Interest in Alarm.com’s commercial solutions and offerings.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customers and their concerns.
• Demonstrated experience with logical thinking and problem solving.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word).
• Be adaptable and able to shift gears quickly with regard to products and processes.
• The person in this role must be extremely dependable as it is a small team and all members rely strongly upon each other for the success of the team.
• Excellent written and verbal communication skills.
• A self-starter who can operate independently and continuously seeks to improve, within a team environment.
• Bachelor’s Degree, preferred.
• Phone-based support skills, preferred.
• Fluency in Spanish, French, or Portuguese is a plus.
• This is a hybrid position that requires you to work in-person from our Bloomington, MN offices 3 days/week during training and 2 days/week following successful completion of your training.

WHY WORK FOR ALARM.COM?

• While providing unprecedented service, our team also focuses on making work fun! No matter what your interests are you will find like-minded people at Alarm.com.  You can be a part of our amazing community that includes monthly game nights (D&D, Azul, Splendor), nerf wars during the workday, themed potlucks, group outings, trivia nights, and countless other activities. We even have a casual environment (yes, you really can wear jeans to work every day!)
• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other social events!

COMPANY INFORMATION

Alarm.com is the leading cloud-based platform for smart security and the Interne