Credit Card Systems Manager

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

Credit Card Systems is a project driven department where the content of assignments and duties constantly varies. The Credit Card Systems Manager should possess an authoritative knowledge of Credit Card Systems and its impact on Card Services, Loan Administration, and the Credit Union as a whole. This manager will be able to see the overall strategy, alternative approaches, a vision of what may be possible, and will be able to use this vision to guide the Credit Card Systems and Card Fulfillment Analysts in the department.

The Credit Card Systems Manager will manage, plan, direct, coordinate, and supervise system changes and implementations related to credit card processing and fulfillment. This manager will interact regularly with key stakeholders, organizational leadership, and multiple vendors to implement credit card solutions, services, products, and enhancements to meet the current and growing demands of the Credit Union membership and employees. The manager is also responsible to immediately and effectively address production issues and enforce proper corrective resolution to satisfy member and employee impact, compliance, and regulatory requirements.

Responsibilities:

25%- Prioritize, manage, and assign projects and change requests. Plan and implement change initiatives. Review and approve project presentations, test scripts, summaries, and other project related documentation. Participate in user requirements gathering and map those requirements into systems implementation, setup, and architecture configurations. Analyze results of system and integrated testing in conjunction with business stakeholders to ensure that all business requirements are met. Work to quickly mitigate risks and resolve blockers.

20%- Ensure the functionality of all credit card systems, applications, and processes remains intact. Communicate any issues and work to resolve quickly. Work with various systems and technical teams, vendors, and others as needed to scope requests, ensure access to needed applications, manage technical upgrades, and implement monthly, quarterly, or annual Business-as-Usual (BAU) initiatives.

15%- Support innovation and creativity by encouraging staff to accept and resolve challenges. Create and oversee the creation of training materials. Participate in cross-systems enterprise coordination and planning to deliver best systems value to the community, including architecture, data management, processes, and integration. Provide high-level escalated support to business users and manage escalation of support questions to the vendor. Report to key stakeholders and upper management on program status and progress.

15%- Establish expectations and clear direction for the department to meet goals and objectives. Motivate and engage employees through effective communication. Present information effectively in a manner suited to the characteristics and needs of the audience. Convey information clearly and concisely either verbally or in writing to ensure that the intended audience understands the information and the message. 

15%- Observe and assess work of the Credit Card Systems team and provide feedback/approvals as needed. Develop plans for employees to gain necessary knowledge, skills, and abilities to successfully perform their duties. Plan for and support employees in career development opportunities. Assign work and establish work rules and acceptable levels of quality and quantity of work.

10%- Promote new, efficient ideas to leadership teams in Card Operations for making our current operations more productive.

Internal Relationships:

Product & Portfolio Strategy, Card Strategy, Card Loyalty, Credit Card Fraud and Disputes, Debit Card Systems, and Card Operations:           

• Work and collaborate with various teams in Card Services to understand, refine, and prioritize business requirements, troubleshoot production issues, and ensure the functionality of all credit card applications and processes.

Enterprise Business Systems Analysts, Enterprise Fraud, EPMO, Legal Services, Card Compliance, and Quality Assurance:

• Work with departments across the Credit Union departments in a high-paced environment throughout the project lifecycle to ensure the delivered solution meets the business requirements.

Account Systems, IT Applications/Transformation, Automated Payment Services, Deposit Services, Digital Services, Enterprise Application Services/Imaging Systems, Image Operations, Lending Change Administration, Loan Origination Systems, Loan Servicing Systems, MARGO System Design:

• Develop trusted relation