Specialist, Customer Support

Job Location: ​Chicago​

Chicago (remote)

Want to make an impact?

Manage customer orders regarding service levels (case fill and on-time): analyze current inventory and anticipate production timing to allow for highest case fill level without jeopardizing on-time delivery. Answer non-routine questions that require deviation from standardized procedures. Investigate, analyze, and solve customer issues. 

Ways you will make a difference

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Analyze incoming orders and investigate and resolve customer issues.
• Formulate optimal cost-efficient case-fill and delivery options to meet customers’ requirements.
• Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
• Work independently to resolve transportation and distribution issues.
• Represent Supply Chain in customer collaboration meetings 
• Ensures adherence to all company policies and procedures.
• Understands and demonstrates the Company's core values. 
• Performs other duties as assigned.

Skills that will make you successful

The requirements listed below are representative of the knowledge, skill, and/or ability required.  

• Results driven
• Significant knowledge of the company's products and the industry
• Customer focused attitude
• Complex problem solving skills
• Superior communication skills (verbal and written)
• Teamwork and collaboration

Experiences that will support your success

• Minimum 4 years' experience in a customer facing role within the CPG industry  
• Minimum High School Diploma, Bachelor’s degree, preferably in Supply Chain Related Majors or Business preferred. 
• Detail Oriented and results driven mindset with the ability to work in a fast-paced environment. 
• Experience working with large sets of data and helping make data driven decisions. 
• Working knowledge of SAP ECC or S4 
• Experience working cross functionally including sales, supply chain, pricing, quality, and other departments. CPG experience preferred.

 

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