General Manager of Retail | T-Mobile Arena

 

Salary: $80,000/year

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

 

Job Summary:    As a General Manager of Retail, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.

 

Key Responsibilities:

• Ensure high standards of merchandising at all retail areas
• Coach and lead team members to provide a fantastic guest experience
• Identify and implement plans for continual operational improvement
• Take a hands-on approach to ensure our standards are being executed
• Oversee retail opening duties – ensure readiness from the moment the first guest arrives
• Oversee closing duties to ensure retail areas are secured
• Supervise team members to ensure high standards are always maintained
• Schedule team members through MyStaff – align labor spend with revenue forecasts to optimize financial performance and guest experience
• Accurate completion and maintenance of inventory to prevent shrinkage
• Place orders for products based on detailed analysis of future demand
• Ensure high standards of store merchandise are always maintained
• Coach team members to continually enhance performance
• Attend management meetings to build collaboration with other departments at the location
• Handle customer complaints to ensure timely and satisfactory completion
• Process invoices in a timely manner
• Oversee the rotation of merchandise for different event types to optimize revenue
• Set daily zone chart for team members
• Complete team pre-shifts to set the tone for events and keep team members informed
• Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe
• Oversee sales floor restock to optimize product availability
• Receive orders and check to ensure accuracy
• Plan and manage special event setups and tear downs
• Assist customers as needed – always set an example for team members
• Complete team member progressive discipline as needed
• Ensure compliance with all Payment Card Information rules always
• Complete annual performance and mid-term reviews with team members
• Manage location 'Keys to the Future' activities to develop future leaders
• Complete team member orientation training
• Other duties as assigned

 

Job Requirements:

• 5+ years experience in a retail operational position
• Bachelor's Degree with a focus in Business is preferred
• High level of computer literacy
• Passion for retail
• Excellent interpersonal and stakeholder management 

Curious about Life at Levy? Check it out: Levy Culture

 

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhausti