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Social Services Director

Otterbein SeniorLife
United Statesfull_timeVerifiedPosted 15 Dec 2025

About the role

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OVERVIEW

We are looking for skilled, compassionate Social Services Director who desire a career that matters in a community that values their expertise.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

The Social Services Director for Rehabilitation Services reports to the Administrator. The Social Services Director will work closely with the residents and family members of those residing on the memory care support unit. The Social Services Director identifies and facilitates social and emotional needs of the residents, families, and responsible party.  Assists them with the adjustment to the psychosocial and socio-economic impact of illness; assists the continuity of care by linking patients and families with community resources to resolve personal, financial, and environmental difficulties related to illness that will maintain or improve their ability to manage their everyday physical, mental, and psychosocial needs. 

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Job Specifications:

  • Will assist with admission paperwork and inquiry process as needed.
  • Organizes the social services needed to meet the psychosocial needs of Rehab residents to include adjustment to the facility through resident interviews and assessments.
  • Maintains contact with residents, families and responsible parties, as appropriate, involving them in resident’s care and providing them with non-medical progress reports when requested.  Maintains contact with all residents to ensure all needs continue to be met.
  • Documents and maintains appropriate documentation in a timely manner to ensure social service compliance.
  • Participates in routine meetings with the IDT team. Attends and participates in weekly resident Care plan conferences with input to other disciplines concerning psychosocial needs.
  • Maintain records of residents who are currently under benevolent care and make contact with residents and family members/responsible parties when resident is eligible to apply for Medicaid and when resident is transferring to a Comprehensive –Medicaid Certified bed.
  • Ensures social services issues comply with all facility policies and procedures as well as State and Federal requirements and guidelines.
  • Complete annual requirements eligibility re-determination by work with the local Department of Child Services and Division of Family Resources.
  • Provide consultation to staff concerning resident rights and needs of the elderly, and others relating to social service needs.
  • Make contacts with family members or residents as needed to discuss Medicaid application process, eligibility requirements document that are needed to apply and who to contact to initiate the Medicaid application process.
  • Maintain a close working relationship with all departments to assure appropriate and efficient decisions about services provided and discharges.
  • Maintain a working knowledge of federal and state regulations.

 Education:  Must possess an OH Licensed Social Worker and a Bachelor’s degree.

 Experience:  Previous experience in long-term health care facility preferred.  The holder of this position should have relevant experience and social service and or customer service training.

BENEFITS*

Health & Wellness

  • Medical Insurance with free virtual doctor visits
  • Vision & Dental Insurance
  • Pet Insurance
  • Life Insurance
  • Employee Assistance Program (EAP) for personal and professional support

 Financial Security

  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off (PTO) that accrues immed

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Company

Otterbein SeniorLife

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