Jobs and Careers

HR Service Center Representatives

Salt Lake City, United Statesfull_timeVerifiedPosted 14 May 2026

💰 $36,000/yr

About the role

Details

Open Date 05/14/2026 Requisition Number PRN45079B Job Title HR Service Center Representatives Working Title HR Service Center Representatives Career Progression Track S00 Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 00410 - Human Resources Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 Close Date 08/14/2026 Priority Review Date (Note - Posting may close at any time) 05/21/2026 Job Summary

Human Resources Service Center Representative

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.

University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php

Responsibilities

Human Resources Service Center Representative, I

Requires little to no related experience.

Human Resources Service Center Representative, I – Department Specific Responsibilities:

Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.
Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.
Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)

Human Resources Service Center Representative, I: Requires little to no related experience.

Preferences

Experience working in a call center or a high-volume customer service role
Strong active listening and verbal/written communication skills
Ability to multitask and manage time effectively
Comfortable with conflict resolution with the ability to deescalate

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Un