Associate Group Operations Administrator

Job Title:

Associate Group Operations Administrator

Number of Positions:

1

Location:

Okemos, MI

Location Specifics:

Hybrid Position

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

Reviews, analyzes, and audits data entry for accuracy, identifying quality trends, and collaborates with the training team to implement process and procedural improvements.

Primary Job Responsibilities

• Conducts regular quality audits of data entry to ensure accuracy and completeness.
• Identifies and analyzes quality trends and patterns in data entry.
• Assists in developing and preparing departmental reports, analyzing business processes, and recommending changes.
• Assists in the development and implementation of quality control measures and best practices.
• Creates and maintains documentation related to quality audit processes and findings.
• Supports in monitoring production and capacity management.
• Collaborates with the training team to provide feedback and support for continuous improvement.
• Assists in the development and delivery of training programs to address identified quality issues and opportunities for improvement.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires an associate’s degree in business administration or a related field and four years of experience administering group insurance contracts, including updating or correcting group, member, or agent information; or analyzing, researching, or reporting data. Previous experience identifying, analyzing, or recommending process and/or operational improvements to enhance departmental efficiency, quality, operational effectiveness and training preferred.

Position requires knowledge of dental benefit administration; knowledge of word processing, spreadsheet, presentation, and database applications; strong verbal and written communication skills; strong analytical skills; the ability to work independently and as part of a team; the ability to manage multiple projects with competing deadlines; and the ability to analyze and solve complex problems using independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.