Associate, Client Order Management - DEL

About this role

About BlackRock

Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets, we have an outstanding responsibility: our proprietary technology Aladdin and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

Technology & Operations (T&O) is responsible for the firm's worldwide operations across all asset classes and geographies. The operational functions are aligned with clients, products, fund structures and our third-party provider networks. Global Investment Operations (GIO), a function within T&O, is responsible for the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. Professionals hired into this role will become intimate with all operational flows and operational processes, including architecting operational solutions, and managing relationships with portfolio managers and traders, our end clients, brokers, custodian banks, fund accountants, administrators and more. 

The Client Order Management (COM) Team is positioned within Global Investment Operations (GIO). The function serves as a central point of contact for our global clients and internal departments who wish to instruct investment changes. COM are responsible for servicing our clients with significant interaction with clients and internal partners. The team coordinate and facilitate client trade instructions into/from pooled funds and provide client support for BlackRock’s web-based trading portals. The COM team is tasked with ensuring that order placement is accurate and consistent with the client’s instructions. COM leverages Aladdin technology to provide excellent client service.

What You Will Do

• Work in a busy operational team with a strong focus on order automation, including but not limited to FTP, SWIFT and the NSCC.  Ability to operate as a team lead.

• Deliver a superior client experience via query management and onboarding of NSCC eligible Defined Contribution clients.  Execute Defined Contribution change events.

• Demonstrate excellent attention to detail, deliverables are accurate and competently prepared.

• Knowledge of investment vehicles and plans such as defined contribution, defined benefit, collective trust, etc.

• Be a risk manager: identifying, raising risk and service issues on a timely basis.  Ability to apply excellent judgement.

• Participate in team projects while performing UAT testing on strategic operational enhancements that mitigate operational risk and improve controls.

• Establish and maintain relationships with record keepers, custodians, and Aladdin technology stakeholders.

Who You Will Ideally Be

Curious - You are an innovative thinker, constantly looking for ways to skillfully adjust and optimize processes. You care about the quality of your input and have a clear understanding of your end goal, bringing people on the journey in an effective way.

Driven - You are a people person who can talk to anyone – and most importantly, listen. You are a self-starter with highly developed negotiation and influencing skills, motivated to take the initiative and achieve goals. You can also play the diplomat, but be decisive, too. You understand the impact of a highly satisfied, excited team. You are passionate about solving difficult issues.

Adaptable – You are outcome focused and can solve sophisticated problems in a dynamic, fast paced environment with the ability to multi-task to keep up with deadlines.

Growth Mindset – You will strive to enhance your skills and knowledge on a regular basis, challenging the status quo.

Collaborative – You foster strong internal & external relationships, with a focus on collaboration & client service.

What You Will Need

• Minimum of 3-5 years of experience in a Financial Services or an operations role.

• Excellent communication (verbal and written) and interpersonal skills.

• Possess good time management and prioritization skills.

• Able to work effectively with others in a team environment with diverse approaches and thinking styles.

• Ability to effectively navigate applications such as Excel, Outlook, Windows, SQL, and Aladdin.

• Organize and multi-task to execute and prioritize multiple deliverables.

• Thorough attention to detai